Delete your account and data
App: Neto: Money & Net Worth (listed as Neto: Finanzas y Patrimonio in the Spanish store) · Developer: Iván Sevilla Ruano · Last updated: 24 July 2026
You can delete your Neto: Money & Net Worth account and all your data at any time, by yourself, from within the app. Deletion is immediate and permanent: there is no grace period and no way to recover the data afterwards.
1. App and data controller
- App name: Neto: Money & Net Worth
- Developer / Data controller: Iván Sevilla Ruano
- Tax ID (NIF): 06287255K
- Contact email: hello@netoapp.es
- Website: netoapp.es
2. How to delete your account from the app (recommended)
This is the fastest way: you do not need to contact us or wait, the deletion runs immediately.
- 1
Open the Neto app on your phone and sign in with the account you want to delete.
- 2
Go to Settings (Ajustes).
- 3
Tap Delete my account (Eliminar mi cuenta), in the Account section.
- 4
Confirm. Your account and data are erased instantly and you are signed out.
This action cannot be undone. If you want to keep your history, export your data to CSV before deleting the account (free once every 30 days; unlimited with Neto PRO).
3. Alternative: request it by email
If you cannot access the app, email us at hello@netoapp.es from the email address linked to your account, stating that you want it deleted.
We may ask you to verify your identity to protect your account. We will handle the request within a maximum of 30 days, as required by GDPR.
4. What data is deleted
Deleting your account permanently erases all data associated with it from our systems:
- Account and profile: email address, alias, password (hash), language, currency, timezone and other preferences.
- Transactions: all your transactions, expenses, income and transfers.
- Accounts and wallets: declared bank accounts, cash, cards and investment portfolios.
- Investments and assets: crypto, stocks, ETFs, funds, physical assets and recorded debts.
- Custom categories, budgets, savings goals and recurring transactions.
- App settings and state (including streaks and progress).
- Session and push notification tokens, which are revoked.
- Associated subscription: we request the deletion of your user identifier at RevenueCat, the provider that manages Neto PRO subscriptions.
- Usage analytics: we also request the deletion of your data at Amplitude.
IP addresses we use for rate limiting are stored anonymised (/24 for IPv4, /48 for IPv6) and deleted automatically after 24 hours; the server's security logs may keep the IP of sign-ins for a few days.
5. What is kept and for how long
After deletion we keep no personal data from your account, with one single exception required by law:
| Data | Kept | Reason and period |
|---|---|---|
| All account and financial data | No | Complete, immediate deletion |
| Accounting records of purchases (Neto PRO billing) | Yes | Spanish tax and commercial law obligation: at least 5 years. Kept dissociated from your account; they cannot be used to reconstruct your activity in the app. |
Encrypted system backups may retain residual data for a short period until they rotate, after which it is permanently erased.
6. Important: cancel your subscription in the store
If you have an active Neto PRO subscription, deleting your account does not by itself stop the recurring charge, because the subscription is managed and billed by your device's store, not by Neto.
To stop being charged, also cancel it from the subscription settings of your Apple (App Store) or Google Play account, depending on where you subscribed. Uninstalling the app does not cancel the subscription either.
7. Your rights and contact
Besides erasure, you can exercise your rights of access, rectification, objection, restriction and portability by emailing us at hello@netoapp.es. Full details are in our Privacy Policy.
If you believe your data is being processed unlawfully, you may lodge a complaint with the Spanish Data Protection Agency (AEPD), www.aepd.es.